Refund Policy

At MyVanillaSkin, we care deeply about your skincare journey and are committed to delivering results. If you're not satisfied with your product, we offer a straightforward refund and warranty policy as outlined below.

 

 

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all orders. If you have received the damaged product or if product is not working, you may request a full refund within 7 days of receiving your order.

Important Terms for Eligibility:

  • The product must be used as instructed for the purpose intended. Refunds will not be granted for unused products.

  • We encourage customers to give the device an honest try during this period.

  • The item must be returned in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Return shipping is at the customer’s expense, unless the product is defective or incorrect.

To request a refund:

  1. Contact us at Whatsapp +923001110568 within 7 days of receiving your order.

  2. Include your order number, reason for refund, and confirmation that you have used the product as directed.

  3. Once approved, we’ll provide return instructions.

  4. After inspecting the return, we will issue a refund to your original payment method within 5–10 business days.

 

 

6-Month Replacement Warranty

Your purchase includes a 6-month limited warranty, which covers manufacturing defects or issues from normal use.

Covered:

  • Internal malfunctions

  • Electrical or mechanical issues not caused by user error

Not Covered:

  • Damage due to misuse or drops

  • Water damage (unless the product is labeled waterproof)

  • Loss or theft

  • Cosmetic wear and tear

 

 

Warranty Claim Process

To request a replacement under warranty:

  1. Email Whatsapp +923001110568 with:

    • Your full name and order number

    • Description of the issue

    • Clear photos or a video of the product and the problem

  2. Our team will respond within 48 hours with next steps. In most cases, the faulty item does not need to be returned.

 

 

Damaged or Incorrect Orders

If you receive a damaged or wrong item, notify us within 7 days of delivery with photos of the product and packaging. We will send a replacement or issue a full refund, depending on the situation.

 

 

Non-Returnable Items

Please note the following are not eligible for return or refund:

  • Gift cards

  • Items marked as Final Sale

  • Products returned more than 7 days after delivery

  • Products that have not been used before requesting a refund

 

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Double-check your payment method.

  2. Contact your bank or credit card provider.

  3. Still need help? Reach out to us at Whatsapp +923001110568.

 

We’re here to support your skincare journey and help you glow with confidence. Questions? Just Whatsapp us at +923001110568 — we’re always happy to help!